At droptowave, we are committed to providing our customers with high-quality physical product. However, we understand that sometimes a product or service may not meet your expectations. That's why we offer a 3-day money-back guarantee for all of our digital products and services.
Eligibility for Refunds
If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:
- You must contact our customer support within 3 days of receiving your order.
- The product must be damaged, defective, incorrect, or incomplete at the time of delivery, or otherwise qualify under our refund policy.
- You may be asked to provide clear photos or a short video of the product and its packaging as proof of the issue.
- The product should be returned in its original condition with all accessories, packaging, and invoice (if applicable).
Please note that refunds are not applicable for products damaged due to misuse, normal wear and tear, or a change of mind after the product has been used.
Refund Process
If you are eligible for a refund, we will process your request within 5 to 7 business days from the date we receive your request. Refunds will be issued to the original payment method. If the original payment method is no longer available, we will provide a store credit for the same amount.
Exclusions
Please note that there are some cases where refunds are not possible, such as in instances of intentional misuse or theft of the product or service. If we determine that a refund request is not eligible, we will notify you and provide a explanation for the decision.
Contact Us
If you have any questions about our refund policy, or if you would like to request a refund, please don't hesitate to contact us at [support email]. We are here to help and will do our best to ensure that you are completely satisfied with your purchase.
Best Regards, droptowave Team
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